Improve the Knowledge Base

Thanks for helping with our Knowledge Base. For millions of people around the world, these articles are the face of Mozilla when they have a problem or question about one of our products. Improving the Knowledge Base is the way to get the biggest bang for our collective effort. A single article can quickly help tens of thousands of people each week.

Create an account and say hello

As a nonprofit, open-source project, we rely on our community of volunteers to write and maintain the majority of the articles. You don't need special permission to work on them — this is a wiki that anyone can edit. All you need is an account.

Once you've got an account, you can introduce yourself in the New Contributors forum and you can read discussions or bring up topics in one of the other Mozilla Support contributor forums.

You can also talk to us in the #sumo IRC channel (chat room). If you don't have an IRC program, you can connect via Mibbit or via KiwiIRC for web-based IRC chat. Logs for the #sumo IRC channel are available here.

Get started writing!

Are there Help topics for Mozilla products we haven't covered? You can do a Basic search or Advanced Search to find articles that already exist.

Here's the essential information that will help you edit articles or create your first article:

Help us improve existing articles

The most common thing we do in the glamorous world of Knowledge Base maintenance is to try to improve the articles we already have. If you see something that can be improved, show the article Editing Tools and click Discussion to let us know what should be fixed. You can also edit the article yourself and your proposed changes will be reviewed.

Editing tools
Tip: A great place to get started is with one of these articles that need to be updated.

Complete list of article writing documentation

If you're really interested in editing and writing documentation, here are a few resources that should help explain how we do things:

// These fine people helped write this article:AliceWyman, David (satdav), Michael Verdi, scoobidiver, user669794, KeshavMishra, Rabbi Hossain, Joni, mattheww, Laucon, TheTechKid. You can help too - find out how.

Was this article helpful? Please wait...

Volunteer for Mozilla Support